What this listing means
Phenix Salon Suites appears in the SBA Franchise Directory with a limited status: SBA's notes indicate it is relevant only to disaster assistance lending rather than standard SBA 7(a) or 504 business loans. If you are considering this brand, discuss current eligibility directly with an SBA lender.
We group this listing under personal care and beauty for navigation. That grouping is our editorial estimate from the brand name, not an SBA classification. SBA's records show the listing's identifier start date in 2020.
Listing record
- Meets FTC definition of a franchise
- See disaster-loan note
- Franchisor certification on file
- Not recorded
- Identifier start date
- 06/30/2020
- Industry group (our editorial estimate)
- Personal care and beauty
Source: U.S. Small Business Administration Franchise Directory, effective July 24, 2026, retrieved August 4, 2026.
SBA conditions, in plain English
Lease paperwork limit when real estate is collateral
If the property where this business operates will secure an SBA-backed loan, SBA does not allow certain lease-related documents from the brand's paperwork to be signed. Lenders handle this during closing; as a buyer, expect your lender to strike or skip that document.
Disaster loan programs only
Per SBA's note, this listing applies only to SBA disaster assistance lending, not standard 7(a) or 504 business loans.
Read the exact SBA note (public record)
This brand is only eligible for SBA Disaster Assistance loans. When the real estate where the franchise business is located will secure the SBA loan, the franchisee may not execute the Franchise Addendum to Lease Agreement.
Quoted verbatim from the SBA Franchise Directory, a U.S. government work in the public domain.
Industry benchmarks: personal care and beauty
Salons, spas, and beauty concepts combine retail-grade locations with licensed-professional labor. Membership and rebooking rates matter more than walk-in volume, and stylist or technician recruiting is usually the binding constraint.
Typical cost drivers
- Build-out with plumbing-heavy stations
- Licensed staff recruiting and commission structures
- Retail product inventory
- Local marketing for membership growth
Compare in the FDD
- Membership economics and who owns the client relationship
- Item 7 versus similar suite, salon, or spa formats
- Staffing model: employees, booth rental, or hybrid
- Retail product margin requirements
Baselines from public data
About half of new establishments survive five years or more
Across all industries, U.S. Bureau of Labor Statistics data shows roughly two-thirds of new establishments survive their first two years and about half reach the five-year mark. Franchised or not, plan capital for the ramp years.
Source: BLS, Business Employment Dynamics: establishment age and survival
Franchisors must hand you an FDD at least 14 days before you sign or pay
The FTC Franchise Rule requires a Franchise Disclosure Document with 23 standardized items. Item 7 discloses the estimated initial investment range; Item 19, if provided, covers financial performance representations. Compare these across brands before committing.
SBA 7(a) loans top out at $5 million; 504 loans fund major fixed assets
SBA-guaranteed lending is the most common financing path for directory-listed brands. 7(a) covers general business purposes up to $5 million. CDC/504 finances real estate and major equipment through Certified Development Companies.
Source: SBA loan programs overview
Directory placement is not an SBA endorsement
SBA states that inclusion in the Franchise Directory is not an endorsement or approval of the brand and does not ensure business success. It is an eligibility and paperwork determination for lenders.
Source: SBA Franchise Directory
Public sentiment, worldwide
We do not publish sentiment scores or letter grades for brands. Public opinion about a franchise shifts with news cycles, varies by country and by location, and a single number would overstate what anyone can honestly measure.
Instead, we link the same public sources our researchers use, prefilled for this brand, so you can read the raw evidence yourself: complaint records, customer reviews, employee reviews, press coverage, and regulatory records.
Weigh patterns, not incidents. Every large brand has unhappy reviews somewhere on earth. What matters is whether the same complaint theme repeats across sources, across regions, and across years.
Firsthand experience beats all of it. The comments below are open to signed-up readers, and franchisees, employees, and customers are all welcome to share their view, positive or negative, within our community guidelines.
- Better Business Bureau ↗
Complaint history and accreditation status for the franchisor and individual locations in the U.S. and Canada.
- Trustpilot ↗
Customer reviews collected globally, useful for spotting recurring service themes across countries.
- Reddit discussions ↗
Unfiltered owner and customer conversations, including r/franchise threads from prospective and current franchisees.
- Google News ↗
Recent press coverage worldwide: expansions, closures, litigation, and franchisee association activity.
- Glassdoor / Indeed ↗
Employee reviews signal unit-level management culture, which franchisees inherit and staff experience daily.
- FTC and court records ↗
Search FTC actions and federal court filings (PACER) for regulatory or franchisee litigation history.
Community comments
Firsthand experience with Phenix Salon Suites from franchisees, employees, and customers.
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